Delivery & Returns
Our delivery and returns process is designed to make sure you get the coffee beans that you have ordered delivered to your door and to allow you to return any beans that are not up to the desired standard.
For delivery you pay a flat fee of R57 no matter where in the Republic of South Africa you want the coffee delivered.
If you order for more than R470, your delivery is free. Free delivery is like paying no parking fees at the mall, so don’t miss out on it. We have a wide selection of coffee beans to fill your pantry for the month.
We dispatch the coffee beans from Johannesburg. Please allow for 2 – 5 working days for your delivery from date of order, depending on location. We will keep you up to date on the progress.
All deliveries are fulfilled through our delivery partners FastWay Couriers. Should there be any service delivery issues you can contact us directly at firstname.lastname@example.org. We have contact with the delivery agents and also track the delivery on our side.
Unfortunately we do not export at this stage.
We provide the freshest beans from the best roasters around. If the beans you have bought from us are not in a satisfactory condition, please let us know what’s the problem. We will initiate a returns process through our couriers at our expense. We will process your refund once we are satisfied that:
- The beans were bought from us.
- You did not send back an empty bag.
- Beans were not replaced with instant coffee.
Since we deal in a fresh product, the refund process must be initiated within 7 days after receipt of the beans.
We know that some people prefer beans that is a bit darker and some beans that are lighter. We welcome you to engage with us on how you find the beans bought from us. We will be sending you an independent review after you have purchased coffee beans from us. These reviews will help your fellow coffee addicts and connoisseurs to make the right bean selection for themselves.
By completing the review, we will reward you with a small token of appreciation.